By using this website, you acknowledge that you have read and understood these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.
1. General Terms
These Terms & Conditions govern your use of ProAestheticSupply.eu and the purchase of products through our online store.
Throughout these Terms & Conditions, the terms "we", "us", "our" and "ProAestheticSupply.eu" refer to the operator of this website. The terms "you", "your" and "customer" refer to the person accessing the website or placing an order.
By accessing our website, browsing our catalogue or submitting an order, you agree to comply with these Terms & Conditions together with our applicable policies.
2. Customer Eligibility
Some products available through ProAestheticSupply.eu may be intended for professional, clinical or practitioner use.
You are responsible for ensuring that you are legally permitted to purchase, possess and use any product you order and that your intended use complies with all applicable laws, regulations and professional requirements in your country.
Where a product is restricted to qualified professionals, you must not purchase or use that product unless you meet the applicable requirements.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on the website are accurate and up to date.
However, product packaging, appearance, specifications, availability and manufacturer information may change. Images may also differ slightly from the physical product.
Customers should review the available product information carefully before purchasing.
Products must only be used in accordance with applicable manufacturer instructions, professional guidance and applicable laws and regulations.
4. Orders
When you submit an order through the website, you are making a request to purchase the selected products under these Terms & Conditions.
An order is not necessarily accepted until we have confirmed the order and, where applicable, received payment.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including product availability, pricing errors, suspected fraudulent activity, incorrect customer information or other circumstances affecting our ability to fulfil the order.
5. Prices & Payment
Product prices are displayed on the website and may change from time to time.
We reserve the right to correct obvious pricing, description or promotional errors before an order is fulfilled.
Any applicable taxes, delivery charges or other fees will be presented where applicable during the ordering process.
Customers are responsible for ensuring that the payment information supplied during checkout is accurate and authorised for use.
6. Shipping & Delivery
We aim to process and dispatch accepted orders within the delivery timeframe communicated during the ordering process.
Delivery times can vary depending on destination, courier availability, customs procedures and other factors outside our reasonable control.
Customers are responsible for providing accurate delivery information.
For additional information, please review our Shipping Policy .
7. Returns & Refunds
Returns and refunds are handled in accordance with our applicable Returns & Refunds Policy .
Certain products may be subject to specific return restrictions because of their nature, packaging, hygiene requirements, storage requirements or other applicable legal restrictions.
Customers should review the Returns & Refunds Policy before placing an order.
8. Website Use
You agree to use ProAestheticSupply.eu only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.
You must not attempt to gain unauthorised access to website systems, introduce malicious software, interfere with website functionality or use automated methods in a manner that causes unreasonable disruption.
All website content, including text, graphics, branding, layouts and other materials, may be protected by intellectual property rights and must not be reproduced without appropriate permission.
9. Customer Accounts
If you create an account on the website, you are responsible for keeping your login information secure and for ensuring that information associated with your account remains accurate.
You should notify us if you believe your account has been accessed without authorisation.
10. Liability
Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted under applicable law.
Subject to applicable law, we are not responsible for losses caused by circumstances outside our reasonable control, including interruptions to telecommunications, delivery networks, payment services, hosting services or other third-party services.
Nothing in these Terms affects any statutory rights you may have under applicable consumer protection law.
11. Third-Party Services
Our website may contain links to third-party websites, payment providers, delivery services or other external services.
Third-party services may operate under their own terms, conditions and privacy policies. We are not responsible for the content or operation of external websites that we do not control.
12. Privacy
Personal information submitted through the website is handled in accordance with our Privacy Policy .
By using the website, you should ensure that you have reviewed the applicable privacy information and understand how your information may be processed.
13. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or applicable requirements.
Updated terms will be published on this page. You should review this page periodically to remain aware of the current terms.
14. Applicable Law
These Terms & Conditions are subject to applicable laws and regulations governing the relationship between the website operator and customer.
Where mandatory consumer protection laws apply to your purchase, nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded.
15. Contact Us
If you have questions about these Terms & Conditions, an order or another aspect of our website, please visit our Contact Us page.
You can also review our Frequently Asked Questions for answers to common customer questions.