Returns & Refunds

Returns & Refunds Policy

This page provides general information about returns and refunds for purchases made through ProAestheticSupply.eu. Customers should review the applicable product information and website policies before requesting a return or refund.

Return Eligibility

Return eligibility depends on the specific product, condition of the item and circumstances surrounding the order.

Products that are eligible for return should generally be returned in the condition required by the applicable return terms. Customers should not send products back without first contacting the ProAestheticSupply.eu team and receiving instructions.

How to Request a Return

If you believe that your order qualifies for a return, contact ProAestheticSupply.eu through our Contact Us page .

When contacting us, provide the relevant order details and explain the reason for the return. Where appropriate, photographs or other information may help our team understand the issue.

Damaged or Incorrect Orders

If your order arrives damaged, appears incomplete or contains an incorrect product, please contact us as soon as possible.

Please retain the original packaging, product and shipping materials until the issue has been reviewed. This information may be useful when assessing the order.

Visit our Contact Us page to request assistance.

Refunds

Where a refund has been approved, the applicable refund process will depend on the circumstances of the order and the payment method used.

Customers should allow the relevant processing time for an approved refund to appear through the original payment method, where applicable.

If you have questions regarding the status of a refund, contact our customer support team with your order information.

Product-Specific Restrictions

Certain aesthetic products may be subject to specific handling, hygiene, storage, safety or regulatory requirements. As a result, return eligibility may vary depending on the product and its condition.

Products that have been opened, used, damaged, altered or otherwise handled outside the applicable return conditions may not qualify for a return or refund.

Always review the applicable product information and contact our team before returning an item.

Customer Responsibilities

Customers are responsible for providing accurate order and delivery information and for following any return instructions supplied by ProAestheticSupply.eu.

Customers should also ensure that products are handled, stored and used according to the relevant product instructions and applicable professional requirements.

Shipping and Delivery Issues

If your question concerns delivery rather than a return, please review our Shipping Information page.

This page contains additional information about delivery and shipping-related matters.

Need Help With a Return?

If you are unsure whether your order qualifies for a return or refund, contact ProAestheticSupply.eu before taking further action.

Our Contact Us page provides the appropriate way to reach our team.